Refund Policy

We want you to be completely satisfied with MockQuiz.COM. Here's our transparent refund policy to ensure your peace of mind.

Last updated: December 2024

7-Day Money Back

Full refund within 7 days of purchase

Quick Processing

Refunds processed within 5-7 business days

Easy Process

Simple email request to initiate refund

1. Eligibility for Refunds

You are eligible for a refund if:

You request a refund within 7 days of purchase
You have used less than 20% of the available tests
You experience technical issues that we cannot resolve
You are not satisfied with the service quality
Duplicate payment was made accidentally

You are NOT eligible for a refund if:

More than 7 days have passed since purchase
You have used more than 20% of available tests
You have downloaded or accessed premium study materials
Your account was terminated due to policy violations
You change your mind after extensive usage

2. Free Trial Policy

Our 3-month free trial for the first 500 users has the following conditions:

No payment required during the free trial period
No refund applicable as no payment is made
Trial automatically expires after 3 months
You can cancel anytime during the trial period
No charges will be applied unless you upgrade to a paid plan

3. Refund Process

Step 1: Submit Refund Request

Send an email to refunds@mockquiz.com with:

Your registered email address
Order/Transaction ID
Reason for refund request
Date of purchase

Step 2: Review Process

We will review your request within 2 business days
Our team may contact you for additional information
We will verify your usage and eligibility

Step 3: Refund Processing

Approved refunds are processed within 5-7 business days
Refund will be credited to your original payment method
You will receive a confirmation email once processed

4. Partial Refunds

In certain cases, we may offer partial refunds based on usage:

If you've used 10-20% of tests: 50% refund may be applicable
For technical issues affecting service: Pro-rated refund based on downtime
For subscription downgrades: Difference amount may be refunded
Each case is reviewed individually for fairness

5. Subscription Cancellation

You can cancel your subscription at any time:

Cancellation prevents future billing cycles
You retain access until the end of current billing period
No refund for the current billing cycle (unless within 7-day window)
You can reactivate your subscription anytime

6. Special Circumstances

Technical Issues:

If you experience persistent technical problems that significantly impact your ability to use our platform, we may offer a full refund regardless of usage, provided you've worked with our support team to resolve the issues.

Medical/Emergency Situations:

We understand that unexpected medical emergencies or personal circumstances may prevent you from using our services. Please contact us to discuss your situation - we handle such cases with empathy and flexibility.

7. Contact Information

For refund requests or questions about our refund policy:

Email: refunds@mockquiz.com
Support: support@mockquiz.com
Phone: +91 77083 12221
Business Hours: Monday to Friday, 9 AM to 6 PM IST

Note: We aim to respond to all refund requests within 24 hours. Please allow up to 2 business days during peak periods.